Question 1

How is Islington Marketplace different from Eventbrite or Indeed?

Accepted Answer

We charge a flat fee per listing period — no per-ticket commission, no per-click charges. You know your costs upfront.

Question 2

What areas of Islington do you cover?

Accepted Answer

All areas of the London Borough of Islington including Angel, Highbury, Finsbury Park, Archway, Holloway, Clerkenwell, Canonbury and more.

Question 3

How much does it cost to advertise?

Accepted Answer

Listings start at £9.95 per 28-day listing for events, jobs and deals. Monthly and yearly options are available.

Question 4

How do I claim my business listing?

Accepted Answer

If your business has already been listed on Islington Marketplace, check your email for a claim invitation or contact us via the Contact Us page.

Question 5

How do I browse events, jobs, and deals?

Accepted Answer

Browse our marketplace using the main navigation. Click Events, Jobs, or Deals in the header. Use filters to narrow by location, category, price, or date. Click any listing to view full details.

Question 6

Do I need an account to browse listings?

Accepted Answer

No account needed to browse, but registration is required for purchasing event tickets, buying deals, applying for jobs, and tracking your purchases and applications. Registration is free and takes less than a minute.

Question 7

How do I purchase event tickets?

Accepted Answer

Find an event and click on it to view details. If it has a "Buy Tickets" button (Portal Sales), click it, select quantity, enter payment details via Stripe secure checkout, and receive instant confirmation. Some events direct you to the organizer's website instead.

Question 8

How do I apply for jobs?

Accepted Answer

Job applications are always FREE for candidates. Browse jobs, click one that interests you, and if "Apply Now" is shown, fill in your details and upload your CV. Some jobs direct you to the company's own application page.

Question 9

What payment methods do you accept?

Accepted Answer

We use Stripe for secure payment processing, which accepts all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay. Your payment information is encrypted and never stored on our servers.

Question 10

What is your refund policy?

Accepted Answer

Event ticket refund policies are set by individual organizers. Deal refunds are handled by the business offering the deal. Provider listing fees are non-refundable; subscriptions can be cancelled anytime but remain active until the end of the billing period.

Question 11

How do I track my purchases and applications?

Accepted Answer

Log in to your account and go to your Consumer Dashboard to view purchase history, track job application status, and download receipts.

Question 12

How do I contact event organisers or businesses?

Accepted Answer

Use the "Contact Organiser" or "Contact Business" button on listings to send a message directly via email. Some listings have external website links. After purchasing tickets or deals, you can also reply to confirmation emails.

Question 13

How do I become a provider?

Accepted Answer

Click "Sign Up" and select "I'm a Provider". Fill in your business details, verify your email address, then access your Provider Dashboard and start creating listings immediately.

Question 14

How much does it cost to list?

Accepted Answer

Choose from 28 Days at £9.95 (one-time), Monthly at £9.95/month (cancel anytime), or Yearly at £95/year (save ~21%). All plans include 0% commission on sales — you keep 100% of your revenue.

Question 15

Do I need Stripe Connect?

Accepted Answer

Stripe Connect is optional but recommended. You need it if you want to sell tickets or deals directly on Islington Marketplace. You don't need it if you only use external links or the contact option.

Question 16

How long are my listings visible?

Accepted Answer

28 Days plan: visible for 28 days then expires. Monthly plan: auto-renews each month. Yearly plan: auto-renews annually. You can unpublish or cancel subscriptions anytime.

Question 17

What can I do in the Provider Dashboard?

Accepted Answer

Create and manage listings for events, jobs and deals. Track performance metrics including views, sales, revenue and applications. Manage job applications, monitor expiry dates, set up Stripe Connect, and update your profile.

Question 18

Where can I find detailed provider instructions?

Accepted Answer

Visit the Provider Guide at /provider/guide for comprehensive instructions covering registration, creating listings, pricing plans, Stripe Connect setup, managing listings, analytics, and best practices.

Question 19

How do I create an account?

Accepted Answer

Click "Sign Up" in the header, choose Consumer or Provider account type, fill in your details, submit the form, then check your email for a verification link to activate your account. Registration is free.

Question 20

I forgot my password. How do I reset it?

Accepted Answer

Go to the Login page, click "Forgot Password?", enter your registered email, check your email for a reset link, then set a new password. Reset links expire after 1 hour.

Question 21

Is my payment information secure?

Accepted Answer

Yes. We use Stripe, a PCI-DSS Level 1 certified payment processor. We never store credit card details on our servers. All payment data is encrypted using TLS/SSL with advanced fraud detection.

Question 22

What browsers and devices are supported?

Accepted Answer

Islington Marketplace works on all modern browsers (Chrome, Firefox, Safari, Edge) and is fully responsive on smartphones, tablets, and desktops running Windows, macOS, Linux, iOS, or Android.

Question 23

How does Islington Marketplace make money?

Accepted Answer

Through provider listing fees: £9.95 (28 days), £9.95/month, or £95/year. We charge 0% commission — providers keep 100% of sales. No hidden fees or transaction fees from us. Stripe charges standard processing fees directly to providers.

Question 24

What's the difference between Portal Sales and External Links?

Accepted Answer

Portal Sales lets customers buy directly on Islington Marketplace (requires Stripe Connect, 0% commission, automated emails). External Links direct customers to the provider's own website. Contact Organiser/Business lets customers send direct email inquiries.

Question 25

What are your Terms of Service?

Accepted Answer

Our Terms of Service cover user responsibilities, provider listing requirements, payment terms, refund policies, intellectual property rights, limitation of liability, and dispute resolution. Read the full Terms of Service on our website.

Question 26

How do you handle my personal data?

Accepted Answer

We only collect necessary information and never sell your data. Data is shared only with service providers like Stripe for payments. All data is encrypted and stored securely. You can request data deletion or export anytime. Read our full Privacy Policy for details.

Question 27

How do I report a problematic listing?

Accepted Answer

Email support@islingtonmarketplace.co.uk with the listing link, description of the issue, and any supporting evidence. Our moderation team reviews reports within 24-48 hours.

Question 28

How do you prevent fraud and scams?

Accepted Answer

We use email verification for all users, Stripe payment fraud detection, provider business verification during Stripe Connect onboarding, admin content moderation, and community-driven reporting.

Question 29

What if I have a dispute with a provider or customer?

Accepted Answer

Try direct resolution first, document all communications, then contact support@islingtonmarketplace.co.uk with transaction details, dispute description, and desired resolution. We will review and attempt to mediate fairly.

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